As the epidemic gradually comes under control, downstream textile companies are further accelerating the resumption of work and production. According to the China Textile Industry Federation's survey data, as of now, over 90% of chemical fiber and cotton textile companies have resumed production. However, with not all workers having returned to their posts, textile companies are also facing the contradiction of excessive workload and insufficient production capacity.
After resuming work, some companies are facing difficulties, such as: older employees being unable to return to work due to the epidemic; newly recruited workers being unable to operate equipment proficiently in the short term; and requiring after-sales technical support for restarting machines after resuming work.
In response to the difficulties encountered by customers, Changzhou Hongda has drawn on professional after-sales service personnel to form a special service team. They conduct return visits one by one, inquiring about whether customers have resumed work normally and the operation of their machines, and establishing user information feedback files. Senior after-sales technicians are proactively dispatched to customer sites to track and solve problems in real-time, and provide equipment operation training for new workers. In addition, the after-sales team ensures that the 24-hour nationwide toll-free service hotline is answered without omission. They respond immediately to customer calls and, for companies requiring on-site guidance, promptly coordinate with relevant departments to dispatch professional personnel to provide support and solutions.
△Changzhou Hongda professional after-sales personnel assisting customers with on-site installation and debugging
Changzhou Hongda's "4+1" after-sales service system has been praised by customers. The four services include dedicated installation and debugging services, on-site technical training services, remote technical support services, and professional maintenance services. The "1" represents Changzhou Hongda's 24/7 online, toll-free nationwide service hotline to solve customer problems. The equipment manager of Zhejiang Yifeng Dyeing Company said: "Even during this special period, Changzhou Hongda's after-sales service response is very timely, professional, and efficient. We are very satisfied!"
Thirty years of technological leadership, craftsmanship forging manufacturing pioneers, Changzhou Hongda serves more than a thousand textile and dyeing customers nationwide. As a leading enterprise in the textile and dyeing industry, Changzhou Hongda always keeps in mind its corporate mission and social responsibility, understanding and addressing the needs of its users, taking the lead in providing comprehensive and multi-faceted one-stop service solutions, and providing support for ensuring the high-quality and stable operation of the textile and dyeing industry. "Serving customers, focusing on every detail" is the service tenet of Changzhou Hongda. Changzhou Hongda will adhere to the principle of "customer first, quality first", uphold the service philosophy of innovation, refinement, and excellence, and win user satisfaction with high-quality service!
